TikTok Comments Not Loading? Here's Why & How to Fix It
Complete guide to all reasons TikTok comments fail to load and what to do about it.
You're trying to read comments on a TikTok video but they won't load. You've refreshed, waited, and tried everything — but nothing works. This guide covers every reason TikTok comments might not be loading and what you can actually do about it.
Why TikTok Comments Not Loading: Common Causes
There are several reasons comments might fail to load on TikTok:
- Video creator restricted comments — The creator can disable or restrict comments on any video
- Private video — Only approved followers can see comments on private videos
- TikTok server outage — TikTok's servers go down periodically
- Your app is outdated — Old versions can have rendering bugs
- Network/firewall restriction — Corporate or school networks sometimes block TikTok
- Comment moderation filter — TikTok may be filtering comments due to sensitive content
How to Fix TikTok Comments Not Loading
Try these fixes in order — each one solves a different cause:
Refresh the TikTok page
Pull down to refresh or close and reopen the TikTok app. Wait 10-15 seconds after closing before reopening.
Check TikTok's server status
Search "TikTok down" on another device or check downdetector.com. If TikTok servers are experiencing an outage, there's nothing you can do but wait.
Update the TikTok app
Go to your app store and ensure you're running the latest version of TikTok. Outdated apps can have bugs that prevent comments from loading.
Clear TikTok cache
On mobile: Settings → Privacy → Clear Cache. On desktop: Clear browser cache and cookies for TikTok.
Try a different network
Switch from WiFi to mobile data, or vice versa. If you're on a school/corporate network, try a VPN or a different connection.
Try a different device or browser
Open tiktok.com in Chrome, Safari, or Firefox. If comments load on another device, your primary device has an issue.
What If the Video Has Comments Disabled?
If a TikTok creator has disabled comments on their video, there's no way to see or export those comments — whether through TikTok itself or any third-party tool. Comments can only be fetched if the creator has allowed them.
This is a TikTok-wide setting that cannot be bypassed by any external tool, including ExportTok. The only workaround is to ask the video creator directly if they can share their comment data.
How to Export TikTok Comments Even When the App Has Issues
If TikTok's app or website won't load comments due to a bug on your end, you can still export comments using ExportTok — it fetches data directly from TikTok's API, which is separate from the TikTok app interface.
- Paste the TikTok video URL into ExportTok
- Select CSV or Excel format
- Click Export — even if TikTok's app has display issues, ExportTok can often fetch the comment data
ExportTok uses TikTok's public API to fetch comments. This is the same data source TikTok's app uses, but accessed differently — so if TikTok's app UI is broken, ExportTok may still work.
How to Check If Comments Are Disabled on a TikTok Video
There's no explicit indicator that comments are disabled, but here are some signs:
- The comment button shows zero comments but the video has high engagement
- You can like the video but the comment input field doesn't appear
- The share menu shows "Comments are turned off for this video"
Why Can't I See My Own Comments on TikTok?
If you posted a comment but can't see it:
- Pending moderation: TikTok may be holding your comment for review
- Removed by creator: The video creator may have manually removed your comment
- Shadowban: Your account may be temporarily restricted from commenting
- Violates community guidelines: Your comment may have been flagged for containing sensitive words
Still Can't Load TikTok Comments?
Use ExportTok to fetch comment data directly from TikTok's API — works even when the TikTok app has display issues.
Try ExportTok Free