Refund Policy

Last updated: July 16, 2024

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new paid subscriptions. If you're not satisfied with ExportTok within the first 30 days of your subscription, contact us for a full refund.

Eligibility for Refunds

Refunds are available if:

  • You request within 30 days of your initial subscription
  • You are a first-time subscriber (one-time refund per customer)
  • Your account has not been terminated for Terms of Service violations

Non-Refundable Items

The following are non-refundable:

  • Subscriptions older than 30 days from the initial purchase
  • Accounts terminated for Terms of Service violations

How to Request a Refund

  1. Email support@tiktokexport.tech with your account email address
  2. Include "Refund Request" in the subject line
  3. Allow 5-7 business days for processing

Refund Processing

  • Refunds are processed to your original payment method
  • Credit and debit card refunds typically take 5-10 business days to appear
  • You will receive a confirmation email once your refund has been processed
  • All payments are processed by Waffo Pancake, our PCI-DSS-compliant merchant of record

Subscription Cancellation

To avoid future charges, cancel your subscription before the next billing date. Cancellation does not result in a refund for the current billing period — your plan remains active until the end of the paid period.

You can cancel at any time from your account settings page. After cancellation, your subscription will remain active until the end of the current billing period, and no further charges will be made.

Contact Us

For refund requests or questions:
support@tiktokexport.tech