Frequently Asked Questions

ExportTok is an online tool that lets you export TikTok video comments to CSV or Excel format. Simply paste a TikTok video URL, choose your export options, and download the file — no login or TikTok account required. ExportTok also offers AI-powered sentiment analysis and keyword extraction.

Paste a public TikTok video URL into ExportTok, select your export options (include replies, export format), and click Export. Our system fetches the comment data from TikTok and compiles it into a downloadable CSV or XLSX file. For AI plans, we also analyze sentiment and extract keywords automatically.

No, ExportTok works with public TikTok videos without requiring you to log in to TikTok. However, you do need an ExportTok account to start exporting.

You can export commenter username, comment text, timestamp, like count, and replies. The AI analysis plan also adds sentiment labels (positive/negative/neutral) and extracted keywords to each comment.

Yes. Essential supports batch export of up to 10 URLs, Growth up to 50 URLs, and Pro supports unlimited batch export in a single session.

ExportTok supports CSV and XLSX (Excel) formats. You can choose to include or exclude replies, and AI plans include additional columns for sentiment and keywords.

Yes. ExportTok's Essential plan starts at $9.99/month and includes 500,000 comments per month. Paid plans offer higher limits, batch export, AI features, and priority support.

Essential covers 500,000 comments/month, Growth covers 1,000,000, and Pro covers 3,000,000 comments per month.

Yes, you can cancel your subscription at any time from your account settings. Your plan remains active until the end of the current billing period, and you will not be charged again after cancellation.

Yes, ExportTok offers a 30-day money-back guarantee for first-time subscribers. To request a refund, email support@tiktokexport.tech with your account email and "Refund Request" in the subject line. Refunds are processed within 5-7 business days to your original payment method.

All payments are processed through Creem, our merchant of record provider. Creem supports all major credit and debit cards. Your payment data is never stored on ExportTok's servers.

Our AI analyzes each comment and classifies it as Positive, Negative, or Neutral based on the text. This helps content creators and marketers quickly understand audience reaction without reading every comment individually.

Keyword extraction identifies the most frequently mentioned topics and themes in your comments. It helps you understand what aspects of your video your audience cares about most — useful for content planning and product feedback.

AI sentiment analysis and keyword extraction are available on the Growth and Pro plans. The Growth plan includes keyword extraction, and Pro includes both sentiment analysis and keyword extraction.

ExportTok does not permanently store TikTok comment data. Comments are processed temporarily to generate your export file and are deleted immediately after the download is ready. We only retain your account data and export history metadata as described in our Privacy Policy.

No. ExportTok only accesses publicly available comment data associated with a TikTok video URL. We do not download, store, or process the TikTok video itself in any way.

All payments are processed by Creem (creem.io), our designated merchant of record. Creem handles all payment processing, tax collection, and invoice generation on our behalf.

ExportTok only accesses publicly available comment data. You are responsible for ensuring your use of exported data complies with TikTok's Terms of Service and any applicable laws in your jurisdiction.

Yes, with a paid plan. Paid plans (Essential, Growth, Pro) permit commercial use for your own business analytics and research purposes. Redistribution or resale of exported data commercially is not permitted without authorization.

Exporting TikTok comments is simple: copy the TikTok video URL, paste it into ExportTok, select CSV or Excel format, and click Export. The file downloads automatically with all comment data including username, text, timestamp, and like count. No TikTok login required.

If TikTok comments are not loading, try these steps: 1) Refresh the page and wait a few seconds, 2) Check your internet connection, 3) Clear your browser cache, 4) Try a different browser, 5) The video may have comments disabled by the creator, or 6) TikTok may be experiencing server issues. If none work, use ExportTok to fetch comments directly from TikTok's API.

You might not see TikTok comments for several reasons: the video creator has restricted comments, you're viewing a private video, TikTok's servers are down, your app is outdated, or you have a network/firewall restriction. ExportTok can still fetch public comment data even when the TikTok app has display issues.

You can download TikTok comments directly in your browser using ExportTok — no app installation needed. Just open ExportTok on any device, paste the TikTok video URL, and download the comments file. Works on desktop and mobile browsers alike.

If your export returns 0 comments, the video might: have comments disabled by the creator, be set to private, have very few comments, or be region-restricted. TikTok also sometimes rate-limits requests — wait a few minutes and try again. If the problem persists, the video may not support comment fetching at this time.